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Service > > > |
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----- After-Service > > |
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The company stand for Kingyue Technology CO., Ltd, In order to ensure fundamental, long-term |
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benefit of the consumers and agents, create the company's peculiar and perfect after-sale service, |
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the company will offer the following high-quality after-sale service policies so that make the company, |
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agents and distributors get the continuous and healthy development: |
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1>. Our products carry out the after-sale service policy that " three-month replacementt guarantee, |
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one year quality guarantee, maintain in the whole life". |
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2>. The confirmation of the buying date: the products bought time or the sold time with evidence
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(the invoice or the receipt), if without these, add one month to the date showing in the series No. in the |
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units as the buying date, if the series No. has already been destroyed, the company will carry out the |
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maintaining service but not replacement service and/or life-long guaranty. |
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3>. Replacement guarantee:within three months after buying the units, once there is quality problem, |
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the company will replace the products unconditionally without exception, but only for the main units |
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(not incuding the accessories, such as packing etc). |
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4>. Maintenance guarantee: occuring the quality problems in the specified time( in one year but after |
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three months), the company will ofter free maintenance. |
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5>. Maintenance in the whole life: when the products used over one year guarantee period.the company |
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will still ofter the maintenance to the products, but the company will collect the corresponding cost. |
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6>. When return the goods, the agents should fax back the" product quality malfunction from" with the |
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default goods, please put the form in each backing for checking, And please fax the detail and the waybill |
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to the after-sale service department of the company so that we can follow well this batch of goods. |
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the returning goods details should include the name of products,type, quantity, sending back time, |
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back time,date, etc. |
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7>. Contact Way of Service Department: |
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E-mail: service@kingyuetechnology.com |
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